FAQ’s
What is included in the hire?
Full details on our hot tub hire or outdoor cinema hire are available. Click here for Hot Tub Hire or click here for Outdoor Cinema Hire.
How do you like to be paid?
We accept cash or bank transfer to the same account that you sent the deposit to.
Can I put the hot tub/screen on AstroTurf or decking?
For safety reasons, we need to be able to secure the gazebo and/or screen to the ground using pegs preferably as the slightest bit of wind can turn them into a big sail.
What time will you be setting up/collecting?
We will message you the day before to confirm a drop off/collection time. If you have any requests we will attempt to adhere to these but please be aware that this might not always be possible due to the other tubs we have on hire at the same time.
Are you insured?
Yes, we have full public liability and a 100% safety record.
What if it's windy?
We keep an eye on the ever changing UK weather on a constant basis. On a very rare occasion, if winds become unsafe for our screen or gazebo then we will unfortunately have to cancel.
Do we have to pay in advance?
We take the £50 deposit to secure your place but the payment of hire is required on the day of set up.
Do you give refunds?
If you have to cancel or reschedule your event, we will try and give a full or partial refund so long as we can fill your space.
HOT TUB HIRE
What do I have to do with chemicals/ the filter?
We run through everything with you on the day of the event and leave you with two chemicals. One table spoon and half of chlorine is required each day you use the tub. The other chemical is a simple foam remover, which you may not need but can be used to remove foam from the surface of the tub after extensive bubble use.
Will I have to drain the water?
We will talk you through how to drain the water on set up, it’s a simple process of pulling the plug and allowing the water to slowly dribble out of the tub. It will look like its rained around the area, it will not flood the garden.
Can I use the tub if I’m pregnant/have high blood pressure etc.?
If you are pregnant or have any medical concerns, we would recommend consulting your doctor for advice before hiring one of our hot tubs.
OUTDOOR CINEMA HIRE
How good is the projector?
The projector is a HD146X Full HD ready 3500 lumens projector. It has vibrant, punch colour reproduction meaning you won’t find yourself squinting to catch the finer details. Please remember, the best picture is shown at dusk or night which is why we leave our cinema hire with customers for two nights for you to enjoy the most out of the experience.
Can I tailor a package to meet the needs of my event?
Of course! Drop us a message or a call and we’d be happy to help you create the best possible experience.
How do you show the films?
We have a range of connections from HDMI to Amazon Firesticks, that means we can connect our projector to a laptop, iPad etc. We even have a 25-meter HDMI cable that can be connected to the back of your Sky or Virgin box!
What if my WiFi isn’t good in the garden?
If your WiFi isn’t the best to stream the film in the garden, we suggest using a data hotspot from a phone or we have a 25-meter HDMI cable that can be connected to the back of your Sky or Virgin box inside.
How do you use the popcorn machine?
Items Needed:
- Popcorn Machine
- Popcorn Kernels
- Oil for Popping
- Measuring Devices
- Bowl
- Seasoning (sugar, salt etc.)
Popcorn Cooking Steps:
- Add your popcorn kernels and oil into your device. Do not put anything else in the pop corn kettle (the bucket device in the middle of the machine).
- After adding the ingredients listen for them to start popping.
- When it stops popping, switch the machine off and turn the kettle part over, so the popcorn falls in the.
- Season it with sugar or salt and enjoy!
NOTE: Exercise caution when touching the machine or popcorn after use as this will be hot.
SILENT DISCO HIRE
Do you need electricity for silent disco hire?
Your headphones will arrive fully charged so you can party straight away with a built in battery that can last 8+ hours! We will need one plug for the transmitters for the headphones.
How does a silent disco hire work?
Silent disco parties are becoming more and more popular across the UK as a unique way to party until the early morning, even in the most built up areas! Our silent disco headphones come delivered to your door fully charged with a powerful transmitter to allow the best sound quality that can be reached up from a long distance. All you have to do is plug in a music source (laptop or phone etc.) to our transmitters and you’re ready to party!
How long does a silent disco last?
All headphones have a battery life of 8-10 hours and will arrive fully charged, so plenty of time to party.
What will I need?
All you’ll need is a phone or laptop to connect to our transmitter with access to a music streaming service or downloaded music. If you wanted to use all three channels you would need three different sources to play the music.
Does everyone listen to the same song at a silent disco?
One of the best parts of a silent disco is that you can keep changing through the 3 channels, meaning your guests can listen to their favourite song! The coloured LED logo indicates the channel a guest is currently listening to. Therefore you can change your headphones to match them or rival them in a singing battle with another channel!